Service & Labor Policy

All Service and Labor fees are non-refundable once work has commenced. Special Orders, electrical components, and chemicals are strictly Final Sale for safety and quality assurance. Store credit may be issued for manager-approved returns on stocked items only; no cash refunds. Mr. Pools is not liable for failures of aged/brittle components during repair. Items left over 30 days are considered abandoned. All warranties are limited to workmanship for [30] days.

By completing payment, the customer acknowledges receipt of goods/services and agrees to the terms of our Refund Policy and Service Labor Agreement. View full terms at: mrpoolsinc.com/refund-policies

How to Order From Mr Pools Inc or Mr Pools and More

You can order from Mr. Pools in any of the following ways:

• Using our online store 24 hours a day, 7 days a week

• Questions? Call us 330-225-7665 weekdays, 10 AM – 5 PM

Processing and Delivery Information

Most orders ship via UPS Ground®. Normal delivery times are between 2-8 business days. Items requiring oversized or overweight shipping may extend delivery times by three or four days. Delivery is curbside only. Orders may arrive in multiple packages and on separate days depending on type of and volume of product ordered. Order tracking information can be provided upon request. Mr. Pools is not shipping orders outside the 48 contiguous states at the present time. We are unable to ship orders to PO and APO boxes.

Shipping Methods and Costs

48 Contiguous United States Ground (normally 2 – 8 business days). You can expect your order to arrive within 2-8 business days. Business days are Monday-Friday, excluding U.S. major holidays. At this time, Mr Pools does not offer any expedited shipping options. Shipping is free on all orders and are shipped directly to our retail store for instore pickup. Handling fees for orders placed on this site are based on the dollar value of the total order.

Delivery of all oversize items is curbside only. Someone must be home to sign for the delivery.

Outside of the 48 Contiguous United States

At this time, Mr. Pools does not ship goods to Alaska, Hawaii or any foreign country.

Buy Online, In-store Pickup services

Most orders will be ready for pick up within four hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability. You will need to bring the following to the store:

• A government-issued photo ID

• The Credit Card used to make the purchase

Shipping Rules and Restrictions

Allow 1 – 3 Business Days for your Order to Ship. Orders are shipped on business days only. Business days are Monday-Friday, excluding major holidays within the United States. Please e-mail us at Sales@Mrpoolsinc.com, if you have any questions.

Return Information

Mr Pools offers its customers convenient payment options. Visa, MasterCard, American Express and Discover are accepted forms of payment via the web store. If you do not wish to pay via the secure web store, you may send a check or money order to the following address along with your order:

Mr. Pools and More

Attn: Sales
607 Marks Road.
Valley City, Ohio 44280

Shipments using a Money Order or a personal check will be delayed for an additional 5 days to allow the payment to clear.

Method Of Payment

If you are not completely satisfied with your order, you may return it. The following terms and conditions apply:

• All requests to return an item must be made within 14 days of receipt of your order. All return requests must be made by e-mailing Sales@mrpoolsinc.com

• All products must be returned in new condition in the original packaging.

• Certain products are not returnable. Please contact us for details.

• A Minimum 20% re-stocking fee applies to all returns.

• We are unable to credit you for any shipping or handling charges.

Special Order Policy

SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty, or any other cause beyond the control of the seller. ALL SALES ARE FINAL - NO REFUNDS. ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL. A minimum fee of 40% of the purchase price will be assessed (re-stocking fee) on management approved returns, exchanges, or cancellations. Buyer assumes all risks associated with transportation of merchandise picked up. Seller makes no warranty beyond any written description itemized by the manufacturer. Seller will assist the buyer in the exercise of all manufacture warranties it will be determined by manufacture if item is to be repaired or replaced.

ITEMS THAT ARE ALL SALES ARE FINAL

No Refunds, Returns or Exchange on:

• Any electrical components

• Any chemical products

• Any special order products

• Any product not stocked in store

All Refunds will be issued in store credit NO CASH REFUNDS
 

Any and all refunds, or exchanges are subject to management approval with submittal of original receipt.

All defective items must be exchanged or replaced within 10 days from purchase. After 10 days only manufacture warranty applies

 

Refused Order

Do not refuse a shipment delivery. For us to issue a refund or replace damaged orders, you must be in possession of the original order. Refused orders will automatically be charged a 15% re-stocking fee.

 

Typographical Errors

If a typographical error occurs on an item purchased that affects the selling price, we reserve the right to correct it to the current selling price.

 

Canceled Orders

Please confirm items and quantities before finalizing your order. Orders can not be canceled or modified after they are placed. Please refer to our returns instructions for directions on how to proceed if you need to return an item.

 

Liability

Back orders will automatically be shipped when the product is back in stock unless otherwise canceled by the customer.

 

Back Orders

We assume no liability for the use or misuse of any product or item found in our catalogs or on our online store.

 

Order Agreement

1. SELECTION VERIFICATION: CUSTOMER ACKNOWLEDGES ALL PRODUCT
SELECTIONS ARE CORRECT AND APPROVES THE SPECIAL-ORDER.
Customer (s) understands that the selections are custom, special orders manufactured for their project. Once the special order is placed it can not be changed. A minimum of 40% of the purchase price will be assessed, a re-stocking fee, on any management approved returns, exchanges.
2. Wrongful Cancellation: The sale is final upon the completion of the order agreement and expiration of any cancellation period. Customer (s) shall be liable for the purchase price of the special- ordered products. The order is non-returnable and nonrefundable. Any approved returns and exchanges are subject to seller approval, restocking fee and in store credit.
3. ALL CREDIT CARD PAYMENTS WILL BE SUBJECT TO A NON-REFUNDABLE
THREE (3%) FEE CHARGED TO YOUR ACCOUNT. Charges over ($5,000.00)
Five -thousand dollars will require prior authorization.
4. PERMITS. Costs of any required permit, plan, survey, grade or permit deposit, engineering fees, zoning or BZA meeting is not included in the above price. This is the Homeowner’s responsibility.
5. Warranty Disclosure. Mr. Pools and More Ltd makes no representation or warranty beyond any written description itemized by the manufacturer. MR. POOLS AND MORE DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The only warranty applicable to special orders, retail products ordered and sold, materials used, or equipment is the manufacturer’s warranty.Warranties regarding any products purchased are from the manufacturers of such products, and Customer acknowledges their sole recourse, should any such product ordered prove to be defective, is solely against the manufacturer in conformance with any warranty issued by such manufacturer. Customer acknowledges Mr. Pools and More Ltd. warranty
policy is on the website, visible in store, and Customer signed a copy acknowledging it as part of this order agreement.
6. Damages. Mr. Pools and More Ltd its affiliates, agents, officers, directors, employees,
partners and suppliers are not responsible for any special, punitive, incidental or
consequential damages, or for commercial losses from any cause. In no event will Mr.
Pools and More Ltd or any employee or representative’s liability with respect to this
agreement exceed the amount the Customer (s) paid if anything at all. If no money has
been paid by the Customer (s) the agreed sum for liquidated damages will be One
Hundred Dollars($100.00) Mr. Pools and More Ltd is not responsible or liable for any
acts of God or damage or delays due to strikes, fires, accidents, inclement weather,
material supply interruptions or other causes beyond it’s control.
7. DISPUTE RESOLUTION: Any claims or disputes arising out of or related to this
Agreement shall be resolved by binding in arbitration administered by the American
Arbitration Association in accordance with its Home Construction Rules, except for
claims solely related to Customer’s non-payment.
8. The exclusive remedy of the Customer and limit of liability of Mr. Pools and More Ltd
shall be the purchase price paid in full by you, the Customer, for the purchase price of the retail products ordered. Mr. Pools and More and its affiliates, contractors, agents,
officers, directors, employees, partners and suppliers are not responsible for any special, punitive, incidental or consequential damages, or for commercial losses from any cause.
9. Customer acknowledges a home visit may be necessary to provide consultation and
gather information for estimating purposes for the proposed project. All final order
selections, change authorizations, contracts and deposits will be made and accepted at
Mr. Pools Inc principal place of business a retail store located at 607 Marks Road Valley
City, Ohio 44280.
10. This document constitutes the entire Agreement between the parties and supersedes all previous agreements and representations and cannot be modified unless signed in writing by both parties. If for any reason, any provision of this agreement, including these terms and conditions, are found to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the agreement, including these terms and conditions shall continue in full and effect. In the event that any portion of this agreement shall be stricken, and all remaining language shall remain in full force and effect. Customer(s) understands and agrees that by signing this agreement, they are not able to rely upon any oral understanding for representation.
11. By Signing this Agreement, you have entered into a binding and legal Agreement
between yourself, Customer (s) and Mr. Pools and More Ltd. Customer (s) represents
that they have full and proper legal authority to authorize repairs and modifications to the property represented by the street address stated under their name above. In the event,that the Customer(s) does not have such authority, Customer (s) hereby agrees to indemnify this agreement, that they have read the terms set forth on this document, and that the terms, warranty policy, prices, installation terms, conditions, invoice and
specifications are acceptable. Upon delivery, Customer (s) agrees to verify goods
received and final order selections are correct. Customer agrees the installation terms,
price, invoice, warranty policy, conditions and specifications are acceptable.
Customer (s) authorizes Mr. Pools and More Ltd to place the special order as invoiced.